Privacy Policy

At shield Guard IT, your privacy and data security are paramount. This privacy policy explains how we collect, use, protect, and share information through our online platform, in compliance with GDPR and other applicable privacy laws.

Information We Collect

We collect information to provide effective IT and cybersecurity services, improve user experience, and ensure the security of our online platform. Types of information collected include:

• Personal Identification Information: such as your name, mailing address, phone number, and email address when you engage with our managed services or support.
• Technical and Usage Data: including IP addresses, device information, browser type, and service usage logs necessary for threat monitoring and security assessments.
• Service Activity Data: details related to antivirus installation, malware scanning, firewall management, backup and recovery requests, and other security activities you authorize us to perform.

How We Use Your Information

Your data is used solely to deliver, maintain, and improve our cybersecurity and managed IT services. This includes:

• Configuring and managing antivirus and firewall installations.
• Providing remote technical support and troubleshooting.
• Conducting malware removal and vulnerability assessments.
• Backing up and recovering data securely.
• Monitoring threats to enhance network security.
• Communicating essential service updates and notifications via mail or phone.

Legal Basis for Processing

We process your personal data based on your consent, performance of service contracts, compliance with legal obligations, and our legitimate interests in protecting the cybersecurity and integrity of our services.

Data Sharing and Disclosure

shield Guard IT does not sell or rent your personal data. We may share your information with trusted third-party service providers under strict confidentiality agreements for purposes such as service delivery, infrastructure maintenance, or legal compliance.

Data Security

We implement rigorous technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Our cybersecurity expertise underpins these safeguards to maintain confidentiality and integrity.

Data Retention

Your personal data is retained only as long as necessary to fulfill the service purposes, comply with legal requirements, or protect our legal rights. When no longer needed, data is securely deleted or anonymized.

Your Privacy Rights

You have the right to access, correct, or request deletion of your personal data. You may also object to or restrict processing and request data portability where applicable. To exercise your rights, please contact us in writing at the address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance functionality, analyze usage patterns, and improve user experience. You can manage cookie preferences through your browser settings.

International Data Transfers

If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place to maintain your data protection rights in accordance with applicable laws.

Changes to This Privacy Policy

We may update this policy periodically to reflect regulatory changes or improvements in our services. We encourage you to review the policy regularly for updates.

Contact Information

If you have any questions or concerns about your privacy or this policy, please contact us by mail at: